Rental Terms and Conditions
At Martin RV Rentals, our rental policies are designed with the safety and convenience of our valued customers in mind. Whichever RV rental you choose, familiarizing yourself with our rental policies with help your vacation go as smoothly as possible. Contact us at (717) 664-0448 with questions about any of our policies, or make a reservation online today.Contact Us Reserve Now
General Restrictions & Policies
The minimum rental age is 25 years. All drivers must be at least 25 and present a valid driver's license prior to leaving with the RV. (See Damage Not Covered by Insurance.)
Mexico: Traveling into Mexico is not permitted. There is no insurance coverage in Mexico.
Death Valley: Traveling into Death Valley is not permitted between June 15th and September 15th.
Alaska: Traveling into Alaska is permitted but Martin RV Rentals must be advised at the time of the reservation.
Other: Traveling on private, gravel, or logging roads and other nonpublic roads, beaches etc. is prohibited. Martin RV Rentals holds the customer fully responsible for any accidents or mechanical breakdowns occurring in a travel restricted area. Insurance coverage will be void in the case of a violation.
Pets are allowed for a $500.00 fee. Renter is responsible for the cost of any damage caused by pets. All pets must stay in a crate when in the RV. Cleaning fees will apply*starting at $75.00 dollars an hour if obvious signs of pet related damage or fur and/or pet dander is found in the unit.
Smoking is NOT allowed in any RV. If evidence of smoking is found, including the smell of cigarette smoke or wood smoke, there will be a minimum charge of $750.00* for cleaning and deodorizing the RV.
Martin RV rentals reserves the right to track all units using GPS. We may at any time shutdown any vehicle being operated in an unsafe manner. Any damage caused to the GPS tracking device will be the responsibility of the renter.
Payment Terms, Deposits & Fees
Payment for the rental and all approximate charges must be paid prior to departure. Without payment in full, the RV will not be released to the customer. If the unit is being delivered the unit must be paid in full one (1) day prior to the rental date. If payment is not received when due, Martin RV Rentals reserves the right to cancel the rentals without notice. Payment can be made in U.S. currency, credit card, Pennsylvania resident’s personal check, or a bank check. Checks are to be made out to Martin RV Rentals. Bank Service charges are the responsibility of the paying party along with a $30.00 fee assessed from Martin RV Rentals for any returned checks. Local taxes are due and payable in addition to the rental price.
Deposit will be $500 or 25% of the rental whichever is greater. If the sum of the rental is less than $500, the deposit will equal the entire cost of the rental. This deposit is required to reserve the RV, and before any reservation/booking confirmation is sent. This deposit is applied toward your final bill.
Martin RV Rentals requires a security deposit of $1,000.00 for motorhomes and $750.00 for travel trailers. This hold is placed on your credit card at the time of pick-up and is released after the RV is returned without damage. Card holders must be present at the time of pick-up. Additional fees including drop off charges and damages may be deducted from the deposit and any balance returned to your credit card.
Delivery & Pick-up Fees*
Delivery must be arranged in advance and all charges paid one day prior to delivery date. The delivery charge includes setup on the site. The Pick-up charge includes teardown, cleaning Inside and outside and dumping tanks. Gas and propane refills are not included in the pick-up fee. For delivered motorhomes, fuel charge and mileage start when the unit leaves Martin
RV Rentals office and ends upon return. There is a $135.00 charge for delivery and a $135.00 charge for pick-up within a 30-mile radius. Each additional mile is charged at $2.25 per mile up to a 100-mile radius. Quotes are available for deliveries over 100 miles.
Fill propane if not over ⅔ …......................................... Price Subject to change
Fill gas if not over ¾ .................................................... Price Subject to change
Clean Interior If excessively dirty ................................ $75.00 an hour
Wash exterior If excessively dirty ............................... $75.00 an hour
Smoking Penalty ......................................................... $750.00
Pets ............................................................................. $500.00
Generator ................................................................... 4 free hours per day $6.00 for every hour over
Portable Generator...................................................... Price Subject to Change
Bike Rack or Cargo Rack ............................................. Price Subject to Change
Weight Distributing Hitch ........................................... Price Subject to Change
Winterizing ................................................................. $39.99 applies from November 15 – March 15. (See Winterizing.)
Unclog Toilet ................................................ $50.00 RV toilet tissue and chemicals must be used to help prevent clogging.
Mileage charge ............................................................ 100 miles free per night. Additional miles are additional fees.
Additional mileage fees are charged based on the number of rental days. (Example, for a 4-day rental, the first 400 miles is free, the second 400 miles is $0.39 a mile, the third 400 miles is $0.55, the fourth 400 miles is $0.99 a mile and all miles thereafter are $1.49 a mile.)
Booking Changes, Cancellations & Refunds
Booking/reservations can be changed once, free of charge within 60 days before the rental. After that there will be a $50.00* charge.
Cancellations MUST be made in writing via email or letter. The day of the receipt of the cancellation is the date the cancellation fee is processed.
· If the rental is canceled 31 days prior to the rental departure date, there will be a full refund of the deposit, with the exception of 25% of the deposit as a handling fee.
· If the rental is canceled from 30 to four (4) days prior to the rental departure date, there will be no refund of the reservation deposit.
· If the booking is canceled three (3) days or less of the rental departure date, there will be no refund of the reservation deposit and the customer is responsible for the full amount of the total rental. This includes no shows. The total amount will be charged to the credit card on file. *
No refund will be given in the following cases:
· Vehicle is returned prior to contracted drop off date/time.
· Client arrives late for pick-up. The contract starts when the rental starts. If you're late on arriving to pick the RV up you will not receive credit for the time you were late.
Vehicle Pick-up, Time & Requirements
Pick-up time begins at 9 am and ends at 4 pm Monday through Friday and 9 am to 12 pm on Saturday. There are no pick-ups on Sunday. The time on your reservation receipt is the time your unit will be ready for check out. Martin RV Rentals reserves the right to change the pick-up time when too many rentals are scheduled for the same time. You will be notified by phone and email at least one (1) week prior to your rental date if your pick-up time has been changed.
If, for any reason the reserved RV should not be available, Martin RV Rentals reserves the right to substitute a higher value RV at no additional cost. Should a lower rated RV be substituted, the liability is limited to a refund of the gross rate difference of the two vehicles.
A valid National driver’s license is required for each driver at the time of pick-up. If the unit is being delivered, a copy of the front and back of the renter’s driver’s license must be emailed or faxed to our office 10 days prior to rental.
Parking is permitted on our premises for the period of the rental. There is a limit of two (2) cars per unit rented. Renters are parking at their own risk. Neither Martin RV Rentals nor the property owners are responsible for theft or damage of any vehicle parked on the property.
Responsibilities of Renter
The cost of propane, gasoline and oil are not included in your rental and Martin RV Rentals does not assume responsibility for estimates of consumption. All vehicles will be ¾ or fuller of gasoline and ⅔ or fuller tank of propane when you pick up the RV. The customer is expected to return the RV with tanks at the same level or higher. If the RV is returned without proper amounts, you will be charged to fill the tanks full.
NOTE: Martin RV Rentals reserves the right to change gasoline and propane charges at any time without prior notice based on the current rates. It is best to return your RV filled to the same level it was received, or you may call Martin RV Rentals to determine the current rates.
The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refill and authorized repairs will be reimbursed upon return of the RV and presentation of all receipts. We do not reimburse for oil changes on motorhomes. It is the driver's responsibility to operate the RV and exercise all caution possible.
Roadside Assistance is mandatorily applied to all rentals. If there is a breakdown or repair needed during business hours contact Martin RV Rentals before contacting Roadside Assistance. For a breakdown after hours please contact Roadside Assistance directly.
For repairs exceeding $50.00, the customer must call Martin RV Rentals to obtain proper authorization. Unauthorized repairs above $50.00 will not be reimbursed. Receipts must be presented to Martin RV Rentals for reimbursement. Customers will be held responsible for mechanical damage due to negligence in operation and/or maintenance. Customers are required to cooperate fully to remedy any problem. If authorized repairs are made, all replaced parts must be returned to Martin RV Rentals upon return of the rental unit.
If renters RV vacation is interrupted by an automotive mechanical breakdown for more that 12 hours after reporting the breakdown to Martin RV Rentals, the renter will be reimbursed for the greater of: (1) the gross daily rate or (2) expenses for hotel rooms up to $25.00 per person per night, and car rental up to $50.00 per day per motorhome to a maximum of $1,000.00 per tour. Receipts for all expenses incurred must be presented for a refund.
Your location at the time of breakdown is not our responsibility. Breakdowns in state parks, races, sporting events, concerts, etc. are not covered by the above reimbursements and you are responsible for all repairs, towing, related expenses and late charges. We assume no liability if you're in a remote area or experience a failure on a holiday, weekend or after 5pm and before 9am on weekdays.
Defects on generator, air conditioning, microwave, water heater, slide out malfunction, water pump, furnace, auxiliary batteries and dash air conditioning are partially covered with an allowance of $15.00 per day, per item up to $100.00 a day with maximum $400.00 per rental.
Defects on TV, DVD, GPS, radio, cruise control, interior lights and awnings are not covered and not subject to a refund or allowance if one or more of these items fail during the rental.
Although we will do all we can to get you back on the road as quickly as possible, we will not be liable for incidental or consequential damages due to mechanical breakdowns. If you miss an appointment or due date because of a vehicle failure, Martin RV Rentals will not be responsible for loss of income, time, space, travel, reservations or transportation back to the rental center.
The customer is responsible for the rental from the time he/she takes possession of the RV until it is returned to Martin RV Rentals, or until Martin RV Rentals authorizes its release to a third party. If the customer abandons the vehicle, they are responsible for all losses as a result, including but not limited to return fees, damage, and vandalism.
From November 15 through March 15, rental units are winterized. RVs must be used with extreme caution during this time. The RV can be operated, but if the water system is used it must be re-winterized. The fee* for winterization is $39.99. The customer is fully responsible for the unit and any damage that may be caused by allowing the unit or systems to freeze.
Liability Insurance & Damages
Liability insurance is included in the daily rate. Public liability insurance covers accidents when the renter is at fault. The policy protects the renter/driver to the statutory limits (state mandated minimum liability coverage). Liability coverage is applicable in the state where the accident occurred and current limits.
Renter is responsible for carefully examining the RV prior to departure and note any damage to the Martin RV Rentals agent checking out the unit. Our agent will note all damages on the RV’s Check Out form. Damages not noted at check-out will be the responsibility of the renter. Damages will be deducted from the renter’s security deposit.
Damage Not Covered by Insurance
Negligent Damage: Customer assumes unlimited responsibility for negligent damage. Negligent damage refers to any damage caused by driver negligence, including but not limited to:
· Accidents that occur off public roads.
· Accidents that occur while parking or backing up without a spotter.
· Deliberate or willful damage caused by renter or guest.
· Interior damage caused by renter or guest.
· Failure to maintain fluid levels or follow proper operating procedures.
· Driving under the influence of alcohol, drugs or other controlled substances.
· Damage caused by freezing the vehicle water system (it is not permitted to fill water and/or waste tanks when temperatures are below freezing.
· Failure to use specified fuel.
· Operation by anyone under 25 years of age.
· Damage and accidents caused during breach of rental contract or use of rented vehicle for illegal activity.
Note: Insurance coverage does not include travelers or belongings.
Requirements for Returning the RV
Drop off times are Monday- Friday 9am-4pm and Saturdays 9am-2pm. When returning the RV, park it in a safe location. Close all windows, doors, vents and compartments. Water damage caused by windows or vents left open is charged to renter and may result in the loss of security deposit. During business hours an agent will go over the RV with you.
We allow returns on Sunday, but not after hours on weekdays. If returning on Sunday, the RV is to be locked and keys placed in the drop box. The RV is still in the customer’s care until we open on the next business day and check it in. Any additional charges or credits will be processed on your credit card* when the final bill is prepared.
Charges for late RV return or unauthorized extension of rental period are a minimum of $30.00 per hour or $300.00 per day* (plus applicable nightly rental charges). The regular rental rate applies with proper authorization from Martin RV Rentals. The unit must have a ¾ or fuller tank of gasoline and ⅔ or fuller of propane. (See Responsibilities of Renter.)
Your safety and health are important to us. Martin RV Rentals is committed to a thorough cleaning regiment based on CDC guidelines. We will dump the sewer tanks, clean the outside of the unit and sanitize all inside surfaces. We do this to ensure that our customers enjoy a clean and healthy environment. Excessively dirty units will result in a cleaning fee* of up to $75
an hour (splashed food and oil, needless trash left in the unit, excessive dirt and bugs on exterior, etc.). While we don’t expect our customers to sanitize the rented RV before return, but you can avoid a cleaning fee by returning the RV in the same tidy condition as it was picked up.
Parking/Traffic Violations and Tolls
It is the renter's responsibility to report and pay all parking/traffic violations and toll road fees upon return. Failing to report traffic violations or toll use at drop off will result in an administration fee* of up to $100.00 plus the amount of the fines and/or tolls (including late fees), charged to the renter's credit card.
Martin RV Rentals will hold the renter fully responsible for any and all unpaid bills resulting from the rental (ticket or toll charges, damages, failure to restore fuel, etc.). Renter will also be responsible for all collection or attorney fees resulting from unpaid bills.
*Customer agrees that all additional charges and fees may be billed to the credit card on file.
What to Do in an Accident
In the unfortunate event of an accident, however minor, it is imperative that you:
1. Get a police report. Without a police report, you will be responsible for any and all damage, regardless of who was at fault.
2. Make sure that you get the other party’s information: name, address, phone number, insurance information, vehicle license number, state of registration and driver's license number.
3. Write down all the details of the accident.
4. Take pictures of any damage, including pictures of damage to other vehicles or property involved, and pictures of the scene of the accident.
Call Martin RV Rentals as soon as possible with the above-mentioned information. An agent of Martin RV Rentals will give you instructions as to how to proceed. An accident report form will be supplied and must be fully completed and submitted at the return of the rental or within 3 days of the accident. A full written report must include all of the information requested above. Insurance coverage may be void if these instructions are not followed. If insurance is voided, the customer is responsible for any and all damage.