Rental Terms & Conditions
At RV Value Mart, our rental policies are designed with the safety and convenience of our valued customers in mind. Familiarizing yourself with these policies will help your vacation go as smoothly as possible.
25+
Minimum Rental Age
100
Free Miles Per Night
$500
Reservation Deposit
24/7
Roadside Assistance
General Restrictions & Policies
Key policies every renter should know before hitting the road.
Age Requirement
The minimum rental age is 25 years. All drivers must be at least 25 and present a valid driver's license prior to departure.
Pet Policy
Pets are allowed for a $500.00 fee. All pets must stay in a crate when inside the RV. Cleaning fees starting at $75/hr apply for pet-related damage or excessive fur/dander.
No Smoking
Smoking is NOT allowed in any RV. Evidence of smoking — including odor — results in a minimum $750.00 cleaning and deodorizing charge.
GPS Tracking
RV Value Mart reserves the right to track all units via GPS and may shut down any vehicle being operated unsafely. Damage to the GPS device is the renter's responsibility.
Travel Restrictions
The following travel restrictions apply to all rentals. Violations may void your insurance coverage.
Mexico
Not permitted. There is no insurance coverage in Mexico.
Death Valley
Not permitted June 15th through September 15th.
Alaska
Permitted but RV Value Mart must be notified at the time of reservation.
Off-Road Areas
Prohibited. Private, gravel, logging roads, beaches, and other non-public roads are not allowed. Renter is fully responsible for any incidents in restricted areas.
Payment Terms, Deposits & Fees
All charges must be paid prior to departure. Review the deposit and fee structure below.
Payment Terms
Full payment is required before departure. Accepted methods include U.S. currency, credit card, PA resident personal check, or bank check (made out to RV Value Mart). A $30.00 fee applies to returned checks. Local taxes are due in addition to the rental price.
Reservation Deposit
A deposit of $500 or 25% of the rental (whichever is greater) is required to reserve your RV and receive booking confirmation. This deposit is applied toward your final bill.
Security Deposit
A credit card hold of $1,000 for motorhomes or $750 for travel trailers is placed at pick-up and released after the RV is returned without damage. Cardholders must be present at pick-up.
Delivery & Pick-up Fees
Delivery must be arranged in advance with all charges paid one day prior. Delivery includes setup on-site; pick-up includes teardown, interior/exterior cleaning, and tank dumping. Gas and propane refills are not included.
Within 30-mile radius: $135.00 delivery + $135.00 pick-up
Beyond 30 miles: $2.25 per additional mile (up to 100 miles). Quotes available for 100+ miles.
Additional Fees
| Item | Fee |
|---|---|
| Fill propane (if not over ¾) | Price subject to change |
| Fill gas (if not over ¾) | Price subject to change |
| Clean interior (if excessively dirty) | $75.00/hr |
| Wash exterior (if excessively dirty) | $75.00/hr |
| Smoking penalty | $750.00 |
| Pets | $500.00 |
| Generator | 4 free hrs/day; $6.00/hr over |
| Portable generator | Price subject to change |
| Bike rack or cargo rack | Price subject to change |
| Weight distributing hitch | Price subject to change |
| Winterizing (Nov 15 – Mar 15) | $39.99 |
| Unclog toilet | $50.00 |
| Late return (unauthorized extension) | $30.00/hr or $300.00/day |
Mileage Policy
100 free miles per night are included. For a 4-day rental: first 400 miles free; next 400 miles at $0.39/mi; next 400 at $0.55/mi; next 400 at $0.99/mi; all miles thereafter at $1.49/mi.
Booking Changes, Cancellations & Refunds
Cancellations must be submitted in writing via email or letter.
31+ Days
Before Departure
Full refund of deposit, minus a 25% handling fee.
4–30 Days
Before Departure
No refund of the reservation deposit.
3 Days or Less
Before Departure
No refund of deposit, and the customer is responsible for the full rental amount (including no-shows), charged to the credit card on file.
Booking Changes & No Refund Cases
Booking Changes:
Reservations can be changed once, free of charge, within 60 days of the rental. Changes after that incur a $50.00 fee.
No Refund Cases:
- • Vehicle returned prior to contracted drop-off date/time
- • Client arrives late for pick-up (contract starts at rental start time)
Pick-up & Return
Everything you need to know about collecting and returning your rental RV.
Pick-up Hours
Mon–Fri: 9am–4pm
Saturday: 9am–12pm
No pick-ups on Sunday.
Your reservation receipt lists your exact pick-up time.
Return Hours
Mon–Fri: 9am–4pm
Saturday: 9am–2pm
Sunday returns are permitted (lock unit, keys in drop box). RV remains in renter's care until opened the next business day.
Driver's License
A valid national driver's license is required for each driver at pick-up. For deliveries, a copy of the front and back of the license must be emailed or faxed at least 10 days prior.
Vehicle Substitution
If your reserved RV is unavailable, RV Value Mart may substitute a higher-value unit at no extra cost. If a lower-rated unit is provided, you'll receive a refund for the rate difference.
Car Storage
Parking is permitted on our premises for the period of the rental, with a limit of two cars per unit rented. Renters park at their own risk. Neither RV Value Mart nor the property owners are responsible for theft or damage of any vehicle parked on the property.
What to Do in an Accident
In the unfortunate event of an accident, however minor, it is imperative that you take the following steps.
- Get a police report. Without a police report, you will be responsible for any and all damage, regardless of who was at fault.
- Collect the other party information: name, address, phone number, insurance information, vehicle license number, state of registration and driver license number.
- Write down all the details of the accident while they are fresh.
- Take pictures of any damage, including damage to other vehicles or property involved, and pictures of the scene of the accident.
Call RV Value Mart as soon as possible with the above information. An agent will give you instructions on how to proceed. An accident report form will be supplied and must be fully completed and submitted at the return of the rental, or within 3 days of the accident. A full written report must include all of the information requested above.
Insurance coverage may be void if these instructions are not followed. If insurance is voided, the customer is responsible for any and all damage.